Refund Policy

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow 5-10 working days for the funds to appear in your account. In all cases, refunds will be processed within 14 days of receiving your returned item or valid proof of return.

If you'd prefer an exchange instead of a refund, we're happy to help, provided your item is eligible for return. Eligible items must be unused, unopened and in their original sealed packaging. If you've received a damaged, faulty or incorrect item, we'll arrange an exchange at no additional cost, subject to product availability. Should your requested replacement be unavailable, we'll process a refund to your original payment method instead.

If your order arrives damaged, faulty or incorrect, please contact our Customer Care team as soon as possible so we can resolve the issue promptly. Once we've reviewed your request, we'll arrange a replacement or issue a full refund, and we'll cover the cost of returning the item. To help us process your claim, we may request photos or videos of the product, packaging and shipping label.

For hygiene and safety reasons, we cannot accept returns of: Opened or used personal care products, Gift cards (if applicable), products that are not in a resalable condition, items returned without prior authorisation.

To request a return, log in to your customer account and select Request Return, or email us at support@aevincare.com. Once approved, we'll provide instructions for returning your item. We recommend keeping your proof of postage until your return has been processed.

If you have any questions, our Customer Care team is here to help. Email: support@aevincare.com