SHIPPING & DELIVERY

Fast, Reliable Delivery to your door

We're excited for you to begin your AEVIN journey. Your order is being prepared with care and we'll get to you as quickly as possible.

OUR DELIVERY OPTIONS

Delivery Options

Method

Estimated Time

Cost

Standard Shipping

Within 24-48 Hrs

£5

Express Shipping

Within 24 Hrs

£7

Note: All delivery times are estimates and may vary during periods, public holiday, or due to carrier delays outside of our control.

HOW IT WORKS

Order Processing

All orders placed before 2:00 PM EST, Monday to Friday, are processed and dispatched the same business day. Orders placed after 2:00 PM EST, on weekends, or on public holidays will be processed the next available business day.

Once your order has been dispatched you'll receive a confirmation email with your tracking details. Please allow up to 24 hours for tracking information to update after dispatch.

Processing time note: During sale periods, new product launches, peak seasons or any bad weather conditions, processing times may extend to 2-3 business days. We'll always keep you informed if there's any delay with your order.

WE'VE GOT YOU COVERED

Delayed or Lost Orders

We understand how frustrating a delayed delivery can be. If your order hasn't arrived within the estimated delivery window, please follow these steps:

Step 1

Check tracking

First, check your tracking link for the latest update — sometimes orders are marked as delivered before physically arriving.

Step 02

If your tracking hasn't updated in more than 2 business days or your order is significantly overdue, please contact our support team with your order number and we'll investigate immediately.

Step 03

Done

Orders that are confirmed lost by the carrier will be reshipped or fully refunded at no cost to you. We've got you covered.

Delivery & Shipping FAQs

VIEW MORE FAQS

Can I change my delivery address after placing an order?

If your order hasn't been dispatched yet, we may be able to update your address. Contact our team immediately at support@aevincare.com and we'll do our best to help. Once dispatched, we're unable to make any changes.

Do you deliver to PO boxes?

If your order is returned to us due to an incorrect address, non-collection, or delivery refusal, we will refund your order less any applicable shipping, return, or customs charges. Returned orders cannot be re-shipped, and a new order will need to be placed. Please note that AEVIN cannot accept responsibility for parcels that are lost after being delivered to a designated safe place, neighbour, or parcel forwarding service.

What happens if I'm not home when my order arrives?

If you're not home, the carrier will leave a delivery notice with instructions on how to collect your package or arrange redelivery.

My order says delivered but I haven't received it — what do I do?

First check with neighbors or household members. If you still can't locate it, contact us immediately and we'll open an investigation with the carrier.