Privacy Policy

Last Updated: 19 August 2026

At AEVIN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit www.aevincare.com, purchase our products, contact us or otherwise interact with our website and services.

AEVIN is responsible for the personal information we collect and use in connection with our website and services. If you have any questions about how we handle your information, please contact us at support@aevincare.com.

Information We Collect

When you browse our website, we may automatically collect information such as your IP address, browser and device type, operating system, time zone, pages visited and information about how you interact with our website. Some of this information is collected through cookies and similar technologies.

When you place an order, create an account, contact us or sign up for marketing, we may collect information such as your name, email address, telephone number, billing and delivery addresses, order history, account details, preferences and information you provide when communicating with us.

Payments are processed securely through authorised third-party payment providers. AEVIN does not directly store your complete credit or debit card details where these are handled by our payment providers.

How We Use Your Information

We use your personal information to process and fulfil orders, arrange delivery, manage returns and refunds, provide customer support and communicate with you about your purchases. We may also use your information to operate and improve our website and services, prevent fraud, maintain security, keep appropriate business records and comply with legal, tax and accounting obligations.

Under UK data protection law, we process your information where it is necessary to fulfil our contract with you, comply with a legal obligation, pursue our legitimate business interests where these do not override your rights, or where you have given us consent.

Where consent is required, including for certain marketing activities and non-essential cookies, you can withdraw your consent at any time.

Marketing Communications

Where permitted by law, we may send you information about AEVIN products, promotions, launches and offers. You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting support@aevincare.com.

Unsubscribing from marketing will not prevent us from sending essential communications about your orders, account, returns or refunds.

Sharing Your Information

We may share information with trusted service providers that help us operate our business, including Shopify, payment processors, delivery and fulfilment partners, customer communication and review providers, analytics and advertising platforms, technology providers and professional advisers.

We may also disclose information where required by law, to respond to lawful requests from authorities, protect our legal rights or prevent fraud and misuse.

We do not sell your personal information.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom. Where this happens, we take appropriate steps to protect your information in accordance with UK data protection law, including using recognised safeguards where required.

Cookies

We use cookies and similar technologies to operate our website, remember preferences and, with your consent where required, understand website usage and measure or personalise marketing.

Strictly necessary cookies may be used without consent where permitted by law. Non-essential cookies, such as certain analytics and advertising cookies, will only be used where the required consent has been obtained.

You can manage or withdraw your cookie preferences through the cookie settings available on our website. Please see our Cookie Policy for more information.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention or dispute-resolution requirements.

We use appropriate technical and organisational measures designed to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you may have the right to access the personal information we hold about you, correct inaccurate information, request deletion or restriction of your information, object to certain processing and request the transfer of certain information. Where we rely on consent, you may withdraw your consent at any time.

You also have the right to object to the use of your personal information for direct marketing.

To exercise your rights, please contact support@aevincare.com. We may need to verify your identity before completing certain requests.

If you have concerns about how we handle your personal information, please contact us. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Children's Privacy

Our website and products are not directed at children, and we do not knowingly collect children's personal information where doing so would be unlawful.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security or content and recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements. Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@aevincare.com.