Last Updated: 19 August 2026

Welcome to AEVIN. These Terms of Service apply when you visit www.aevincare.com, use our website or purchase products from us. By using our website or placing an order, you agree to these Terms.

Your purchase may also be subject to our Privacy Policy, Cookie Policy, Shipping Policy, Returns & Refund Policy and any applicable Guarantee Policy. Nothing in these Terms affects your statutory rights as a consumer.

If you have any questions about these Terms or our services, please contact us at support@aevincare.com.

Products and Availability

We take reasonable care to ensure that product descriptions, images, prices and other information on our website are accurate. Product colours, appearance or packaging may occasionally vary slightly from what is displayed online.

All products are subject to availability. We may change, discontinue or limit products for future orders. If we are unable to fulfil an order, we will contact you and arrange a refund where payment has already been taken.

Your statutory rights are not affected if a product is faulty, not as described or otherwise does not meet applicable consumer-law requirements.

Prices and Payment

Prices and any applicable delivery charges will be displayed before you complete your purchase. Prices include applicable taxes where required.

We may change prices, promotions and offers for future purchases. These changes will not retrospectively alter the agreed price of an order where a binding contract has already been formed.

If we identify an obvious pricing or product information error before accepting or fulfilling an order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order, where permitted by law.

Payments are processed securely through authorised payment providers, and available payment methods are displayed at checkout.

Orders

When you place an order through our website, you are offering to purchase the products shown in your basket. We will send you an order confirmation after your order has been successfully received and accepted.

We may be unable to accept or fulfil an order if a product is unavailable, payment cannot be authorised, there is an obvious pricing or product error, we reasonably suspect fraudulent activity or we cannot supply the product to your location. If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.

Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy. Delivery timeframes shown on our website are estimates unless stated otherwise and may occasionally be affected by circumstances outside our reasonable control.

Where available, tracking information will be provided after dispatch. Your statutory rights in relation to delayed or failed delivery are not affected.

Returns, Refunds and Guarantee

Returns, cancellations and refunds are handled in accordance with our Returns & Refund Policy and applicable UK consumer law.

Where we offer an AEVIN Money-Back Guarantee, the relevant eligibility requirements and conditions will be explained in our Guarantee Policy. Any additional guarantee we provide is offered alongside your statutory consumer rights and does not replace or restrict them.

Promotions and Discount Codes

Promotions and discount codes may be subject to specific conditions, eligibility requirements and expiry dates. Unless otherwise stated, promotional offers cannot be exchanged for cash.

We may refuse or cancel a promotional code where we reasonably believe it has been used fraudulently, unlawfully or contrary to the conditions of the offer.

Product Information and Disclaimer

AEVIN products should be used in accordance with the instructions and warnings provided. Individual results may vary depending on factors including hair condition, individual biology and consistency of use.

Information provided on our website is for general product information and is not a substitute for professional medical advice, diagnosis or treatment. Our cosmetic products are not intended to diagnose, treat, cure or prevent disease unless expressly authorised and stated otherwise in accordance with applicable law.

If you have allergies, a medical or scalp condition, are taking medication or have concerns about whether a product is suitable for you, please seek advice from an appropriately qualified healthcare professional before use.

Website Use and Intellectual Property

You may use our website for lawful, personal purposes. You must not misuse the website, attempt to gain unauthorised access to our systems, introduce malicious software, interfere with website security or use our content in a way that infringes our rights or the rights of others.

Unless otherwise stated, the AEVIN name, branding, text, photographs, graphics, logos, videos, product designs and other website content are owned by or licensed to AEVIN and protected by applicable intellectual property laws. You must not reproduce or commercially use protected content without permission except where permitted by law.

Our Responsibility to You

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law. We are not generally responsible for losses that were not reasonably foreseeable.

Privacy and Third-Party Links

We handle personal information in accordance with our Privacy Policy and use cookies and similar technologies as described in our Cookie Policy.

Our website may contain links to third-party websites or services. We do not control and are not responsible for their content, availability, security or privacy practices.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, business or applicable law. Updated Terms will be published on this page with a revised “Last Updated” date.

Changes will apply to future use and transactions as appropriate and will not remove rights you already have under an existing contract where doing so would be unlawful.

Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you. Nothing in these Terms removes rights that cannot legally be excluded.

Contact Us

If you have questions about these Terms, your order or an AEVIN product, please contact us at support@aevincare.com.